Key Privacy Points
This summary highlights the main ways personal information may be handled when using AussieX6.
- Account, identity, transaction, technical and support information may be collected where relevant.
- Information may be used to operate accounts, process transactions, verify users, provide support and protect the platform.
- Selected service providers may handle information where required to deliver platform functions.
- Blockchain addresses and transaction records may remain visible on public networks outside AussieX6 control.
- Cookies and similar technologies may support sign-in, security, preferences, analytics and permitted communications.
- Users may contact AussieX6 to request access, correction or to raise a privacy complaint, subject to applicable law.
1. Introduction
AussieX6 aims to handle personal information responsibly and transparently. This policy describes the information-handling practices connected with the platform and should be read together with the Terms & Conditions and Disclaimer.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, personal information will be handled consistently with those applicable requirements.
2. Information We Collect
Depending on how you use the platform, we may collect the following types of information:
- Account information — such as your name, username, email address, phone number, date of birth, account credentials and authentication information.
- Verification information — identity documents, document images and related details requested for age, identity, account-security or withdrawal checks.
- Transaction information — deposit and withdrawal records, AUD amounts, cryptocurrency coin and network details, and wallet addresses you provide.
- Activity information — gameplay, promotions claimed, VIP status, preferences and support interactions.
- Technical information — IP address, device and browser type, operating system, and usage data collected automatically.
- Communications — messages you send to support and your contact preferences.
The types of information requested may depend on the account activity, transaction, verification requirement or support issue involved. Users should provide only information requested through official AussieX6 channels.
3. How We Collect It
Information may be collected directly when a user registers, submits verification material, completes a transaction, participates in a promotion or contacts support. Technical and usage information may be collected automatically through cookies, logs and similar technologies. Relevant information may also be received from service providers used for payment, verification, hosting, security or platform operations.
4. How We Use Information
We use personal information to operate and improve the platform, including to:
- Create and manage your account, and provide the platform's features.
- Process deposits, withdrawals and related transactions.
- Verify your identity and age, and help prevent fraud and abuse.
- Administer promotions, bonuses and the VIP program.
- Provide customer support and respond to your enquiries.
- Maintain security, integrity and the proper functioning of the platform.
- Comply with legal and regulatory obligations that apply to us.
- Send service-related and, where permitted, promotional communications.
5. Purposes for Handling Personal Information
Personal information may be handled where reasonably necessary to provide requested account and platform functions, process transactions, perform verification and security checks, prevent fraud or misuse, respond to support requests and comply with applicable legal or record-keeping requirements.
Where consent or a communication preference is required, such as for certain promotional messages, users may be provided with a way to withdraw or update that preference.
6. When We Share Information
AussieX6 does not sell personal information as a commercial data product. Information may be disclosed or made available where reasonably necessary for platform operations, including to:
- Service providers — such as payment-related, verification, hosting, analytics and customer-support providers who process information on our behalf.
- Game and platform providers — to the extent needed to deliver games and platform features.
- Partners — within the AusUnion99 Club partner network, where relevant and consistent with this policy.
- Legal and regulatory bodies — where required by law, regulation, or to protect our rights, users or the integrity of the platform.
- Business or operational changes — where information handling is reasonably required in connection with a restructuring, transfer of platform operations or similar organisational change, subject to applicable law.
Where information is shared with service providers, we take reasonable steps to require that it is handled consistently with this policy and applicable law.
7. Crypto & Blockchain Data
When you deposit or withdraw cryptocurrency, certain details such as wallet addresses and transaction identifiers are recorded for processing and security. Please be aware that blockchain transactions are recorded on public ledgers that are outside our control and are, by nature, publicly visible and generally permanent. We do not control, and cannot remove information from, public blockchain networks.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Users should protect their account credentials, security codes and wallet recovery information, verify the website domain before signing in and use only the support channels published on the Contact Us page. Passwords, security codes and wallet recovery information should not be shared through support channels.
10. Data Retention
Retention periods depend on the type of information, the reason it was collected, account status, transaction and verification requirements, dispute handling, security needs and any applicable legal or record-keeping obligations.
When personal information is no longer reasonably required, steps may be taken to delete, anonymise or de-identify it, unless continued retention is required or permitted by applicable law. Public blockchain records remain outside AussieX6 control and cannot be removed from the underlying network.
11. Your Privacy Rights
Subject to applicable law and identity verification, users may contact AussieX6 to:
- Request access to personal information held about them.
- Request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.
- Update or withdraw selected promotional communication preferences.
- Ask a question or raise a complaint about how personal information has been handled.
Some requests may be limited where information must be retained, access is restricted by law, another person's privacy would be affected or an applicable exception applies. AussieX6 may request information needed to verify the identity and authority of the person making the request.
12. Children's Privacy
AussieX6 is intended strictly for adults aged 18 and above. Accounts must not be created or used by minors. If AussieX6 becomes aware that personal information may relate to a person under 18, the account and information may be reviewed and appropriate steps taken, subject to applicable legal, verification and record-keeping requirements.
Anyone who believes a minor has submitted information through the platform should contact AussieX6 through the official Contact Us page. Guidance on protecting minors is also available on the Responsible Gambling page.
13. International Transfers
Because the platform and some of our service providers may operate across different locations, your information may be stored or processed outside the country in which you are located. Where information is transferred across borders, we take reasonable steps to ensure it is handled consistently with this policy and applicable privacy law.
14. Third-Party Links
AussieX6 and selected service providers may process or store personal information in more than one country. This may occur where hosting, security, verification, support, analytics or other operational providers use overseas infrastructure or personnel.
Where Australian privacy requirements apply to a cross-border disclosure, reasonable steps will be taken as required by applicable law. The locations and providers involved may change as platform operations and service arrangements change.
15. Changes to This Policy
This Privacy Policy may be updated when information-handling practices, service-provider arrangements, legal requirements or platform operations change. The last-updated date will identify the current published version.
Where a change materially affects how personal information is handled, additional notice may be provided where appropriate or required.
16. Contact & Complaints
Questions, access requests, correction requests or privacy complaints can be submitted by email to support@aussiex6.com or through the official channels listed on the Contact Us page. Include enough information to identify the request, but do not send passwords, security codes or wallet recovery information.
AussieX6 may verify the identity of the requester and will review the matter in accordance with applicable law and the circumstances of the request.
Where Australian privacy law applies, a person who remains dissatisfied after raising the matter with AussieX6 may be able to lodge a complaint with the Office of the Australian Information Commissioner.
AussieX6 is intended for adults aged 18 and above. This Privacy Policy explains information-handling practices and should be read together with the Terms & Conditions and Disclaimer. For gambling-related support in Australia, call the Gambling Helpline on 1800 858 858.